Due to ongoing risks associated with COVID-19, some of our operating procedures have changed. Please click here to find out more.

Due to ongoing risks associated with COVID-19, some of our operating procedures have changed. Please click here to find out more.

What is MDAS?

Medway Domestic Abuse Service (MDAS) is a specialist domestic abuse service for Medway that recognises that the damage and problems caused by domestic abuse goes beyond the abuse itself.

We pledge to help all victims of domestic abuse in Medway by offering:

  • Advice & Information (Helpline)
  • One-to-One specialist support to keep victims safe, to help them recover and move on, including to young people at risk
  • A joined-up package of support, bringing in and working together with partner agencies in housing, health, police and services for children and others to best suit victims’ needs
  • Specialist group support programmes
  • School programmes to help young people identify and understand abusive behaviour

  • Specialist support to families affected by domestic abuse, working with the non-abusive parent and child

MDAS is a your one call for all domestic abuse support in Medway

Please feel free to download the Medway Domestic Abuse booklet here for additional information on the support available for people suffering from domestic abuse.

Refer to us

Should you wish to refer yourself, or a person you're working with to the Medway Domestic Abuse Service, you can download our referral form here.

Call our helpline free on

Who are MDAS?

Medway Domestic Abuse Service is provided by Choices Domestic Abuse Service in partnership with Medway Council, Kent Police, Victim Support, Health, Housing, Early Help, Specialist Children’s Services and a range of other services.

The core team is made up of trained and qualified domestic abuse and housing specialists who will work with you whatever your situation – whether you’re in fear for your life, or only starting to recognise that something isn’t right in a relationship; whether you’re ready to leave an abusive partner or family member today, one day, or wish to remain in your own home.

You will be assigned a domestic abuse practitioner who will remain with you throughout your journey, and who will work with you to build a package of support – drawing on expertise from partner agencies across Medway – based on your wishes and the needs you identify.

Later this year we will launch peer support services – including volunteer peer mentors who have been through domestic abuse and can offer extra one-to-one support. They could help you keep or to accompany you to important appointments, or help you keep control of your finances, or just be a friendly, non-judgemental ear if you’re having a “wobble”. They’ll be a touchstone, should you wish even after you no longer require our structured or “formal” support.

Our Partners

What do we offer?


MDAS's Helpline is for any person who may be experiencing domestic abuse from a partner, family member or someone they’ve had an intimate relationship with. It is also available to any family member or professional seeking confidential advice if they think a loved one or someone they're working with is suffering domestic abuse.

  • We will listen to what you have to say
  • We will be supportive and non-judgemental
  • We will give you information about options available to you so that you can make an informed decision about your future
  • We can signpost you to other agencies who can help
  • We will reassure you that it is not your fault

Our Helpline is also a great first step if you feel you'll need more ongoing support. If you'd like our team can offer you an assessment over the phone and one of our Domestic Violence & Abuse Practitioners will be assigned and in touch within 48 hours (but usually sooner).

Call our Helpline free on 08009179948 between 09:00 and 16:30 Monday to Friday.

Not feeling confident or not able to talk on the phone? Not a problem. You can email us here.

Refuge Search

If you're looking to flee an abusive relationship now, we can offer help and advice around how to leave safely.

Call our helpline on 0800 917 9948 and we can provide a UK-wide search of refuge vacancies.

Refuge is not the only option, and if you wish to leave by other means or remove your abuser from your home, we can discuss those other options with you and advise around keeping you and your family safe.

One-to-One Support

We offer ongoing one-to-one support to victims of domestic abuse across Medway.

After calling into our helpline, or once we've received your referral form (see below), you will be allocated a Domestic Violence & Abuse Practitioner (DVAP) who you will work with throughout your journey with us.

Your DVAP will:

  • Listen to what you have to say and offer you appropriate advice and information.
  • Help you to make a personal safety plan to keep you and your family as safe as possible.
  • Go through and explain a menu of service options with you to see what other supports might be helpful.
  • Offer advice and support around your accommodation based on your wishes. Not everyone is ready to leave and not everyone wants to go. We can look at Refuge, but there may be options for remaining in your home without the abuser.
  • Link you in with other agencies who, based on the wishes and needs you identify, may be able to help. These might include:
    • Housing or homelessness advice
    • Counselling or therapy
    • Help managing or taking back control your finances
  • Get in touch with and advocate for you with any other agencies that may already be involved